- How do I place an order?
You can complete your order by visiting our website [www.primeretaili.com], browsing the products and adding the desired items to the shopping cart, and then following the checkout process. If you need any help, please contact us through our customer service email or phone. - What payment methods do you accept?
We accept a variety of payment methods, including:
Credit cards (Visa, Mastercard, American Express, etc.)
Debit cards
Other electronic payment methods (if applicable) - How long does it take to process an order?
We usually process orders within 1-3 business days after receiving them. Once your order is shipped, you will receive a confirmation email with tracking information. - How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can track your package through the order tracking page on our website or through the courier’s website. - Can I modify or cancel my order?
If you need to modify or cancel your order, please contact customer service as soon as possible. Orders may not be changed or cancelled after they have been processed, so please make your request as soon as possible after your order is confirmed. - What is your return policy?
We offer a 7-day return policy. Unopened and intact items can be returned. Please review our Refund and Return Policy for details [Link to Refund and Return Policy]. - How do I request a return?
To request a return, please follow the steps below:
Contact our customer service with your order number and reason for return.
Get a return authorization code and return address.
Ship the item back as instructed. - How soon after my purchase can I get a refund?
Once we receive and inspect your return, the refund will be processed within 5-10 business days and the refund will be refunded to your original payment method. - Do you ship internationally?
Not yet. - What should I do if my item is damaged in shipping?
If you find that the item is damaged when you receive the package, please contact us within 24 hours and attach photos of the damaged item so that we can process it.